Last Updated: 02-01-2026
Website: https://obrathepalaks.com/
At ObrathePalaks, we strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully before making a transaction.
1. Refund Eligibility
You are eligible for a refund within 15 days from the date of purchase, provided that:
The request for a refund is made within 15 days of the transaction.
The product (if applicable) has not been used, altered, or damaged.
You provide valid proof of purchase (order ID, transaction receipt, or payment details).
2. Non-Refundable Items
Refunds will not be provided in the following cases:
Digital downloads (if applicable)
Customized or commissioned artwork
Any product that has been used, damaged, or modified after delivery
Refund requests made after 15 days of purchase
3. How to Request a Refund
To request a refund, please contact us with the following details:
📧 Email: palak@obrathepalaks.com
📌 Subject: Refund Request – Order ID #[Your Order Number]
Please include:
Your full name
Order ID / Transaction ID
Date of purchase
Reason for refund
We will review your request and get back to you within 3–5 business days.
4. Refund Processing
Approved refunds will be processed via HDFC SmartGateway, the same payment method used during purchase.
Refunds may take 5–10 business days to reflect in your bank account, depending on your bank.
5. Shipping & Handling (If Applicable)
If physical artwork or products are involved:
The customer is responsible for return shipping costs unless the item was damaged or incorrect.
Returned items must be securely packaged to avoid damage.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with:
Photos/videos of the item
Order details
We will arrange a replacement or refund after verification.
7. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised date.